Frequently Asked Questions

Billing Questions
- How Does My EroticyMale.com Membership Appear On My Statement
- Why Is My Card Declining
- How Do I Cancel My Membership

Upgraded Membership
- I Have Upgraded But Cannot Access My Account
- I Can Read Mail, But Not Send Replies

General Questions
- Video / Live Show Difficulties
- I Have Lost My User Name / Password
- I Cannot Access Account / Keep Returning to the Sign In Page
- How Do I Replace a Photo on My Profile
- How Do I Opt-Out of My Email Notification
- How Do I Remove My Profile From the EroticyMale.com Community

Rank Me Questions
- Are the pictures in the EroticyMale.com Rank Me section displayed in any particular order
- How do I get my picture in the EroticyMale.com Rank Me section
- How can I tell if an account has been validated
- What are the benefits of becoming a validated member

Contact Us

How Do I Activate My Account
YOU MUST BE SIGNED IN TO ACTIVATE YOUR ACCOUNT - Type www.EroticyMale.com in a new browser window. Click on the sign in link near the top of the page. Enter your username and password. Click on submit, then click on activate account that is right below sign in. Enter the code that was sent to your email address ( this should be a numeric code. It does not contain any letters). If you find you are having trouble locating the activation code field - once you have successfully signed in using your user name and password, attempting to access a member's only area should automatically bring the prompt to you.

I Have Not Received My Activation Code
Please click the following link to have your activation code resent to you. Just enter your registered email address in the field provided. http://www.EroticyMale.com/MemberServices/LostPassword/ResendActivation.asp

If you are having difficulty receiving your activation code you may have a spam filter that is blocking the activation email. To receive the activation code you will need to temporarily disable any spam guards/filters you have enabled. To disable the spam guards/filters from your email account please see the setting options in your email account. Once you have disabled the spam guards/filters on your email account please enter in your email address and press submit.

My Free Trial Expired Early
If you are having a problem re-entering the site before your 3 day free trial is over, the information below should help you. In 99% of the cases, it is a problem the cookie being set on your computer. Also, make sure that you are entering the site through a new web browser page, typing in EroticyMale.com's URL. Do not enter through any links you may have in your email or favorites. If you are sure you have logged in correctly and are still having problems accessing your 3 day trial please click the following link. This will automatically trouble shoot your browser - any alterations necessary will appear in red and provide you step by step instructions on making the adjustment(s). http://www.EroticyMale.com/MemberServices/ConfigurationTest.asp

I Cannot Register a New Account
I'm sorry, but we only allow one user name per person, and one free trial per location. If someone has already registered a free trial, our security features will not allow us to grant a second account. If you were not able to access your account for any reason during your 3 day trial period, please email steven@eroticymale.com and she will reset your account for you.

Why Can't I Access My Email
If you have not upgraded your account and find you can no longer access your mail, your free trial has expired. After your free trial has expired you are still a member of our site, you can still access several areas, such as our polls and quizzes, you will still receive email notifications, and are able to check your inbox to see who has sent you mail, and view member profiles, etc. You are unable to access areas that are restricted for our upgraded members, such as reading and replying to mail, viewing member pics, participation in our live cam shows, viewing videos, etc. Your user name is reserved and can be upgraded only by you. Email is held for 30 days from the date it was received. If your account remains inactive for a period of time your profile will eventually be removed, but your user information will remain reserved until you are ready to rejoin our online community.

How Does My EroticyMale.com Membership Appear On My Statement
Your EroticyMale.com membership will appear on your statement as a charge from WebCapades. We do not release your account information to anyone other then the account holder. For our members who require additional privacy, we recommend upgrading using our money order option.

Why Is My Card Declining
If your bank has declined the transaction, you may want to check and make sure you entered all information, such as name, address and phone number excatly as it appears on your billing statement. You may also want to check that you have entered the correct CVV2 number and expiration date. If your bank is still refusing the transaction, you may want to try a different card. If you are receiving "DUPLICATE REJECTED" you have already successfully upgraded your account. We also accept check and money order payments through the mail.

How Do I Cancel My Membership
Members are able to cancel an EroticyMale.com service at anytime. If you would like to cancel your paid subscription, and had paid by credit card through the site, you would send a cancellation request to steven@eroticymale.com including your user name and registered email address at least 3 days prior to your next billing date. The cancellation request will be processed within 48 hours. Your account will remain active until the date your next scheduled billing would have occurred.

I Have Upgraded But Cannot Access My Account
Sign out completely of everything. Then open a new browser window and type in www.EroticyMale.com directly, don't go through any links like this one or go through yahoo or favorites. Click on sign in and enter your username and password. When it says Welcome (your username) up top, make sure your screen is refreshed.

I Can Read Mail, But Not Send Replies
If you are able to access member areas, such as viewing pics on profiles, and reading email, but find you are unable to access other areas, such as opening member picture galleries, or replying to mail, you probably have pop-up blocking software on your system. Most pop-up blocking programs have "Active" and "Passive" controls, you should be able to turn this feature on and off with ease. Some of the features of our site are enhanced with java, and require "pop-up" windows. Turning your pop-up block off while accessing our site will allow you to fully enjoy your membership with our online community.

Video / Live Show Difficulties
Experiences of blurry videos on our site can most often be fixed by downloading the latest version of Microsoft Windows Media player. You can find a link to this download here: http://www.EroticyMale.com/MemberServices/Tools.asp. A slow connection speed is usually the cause of “choppy” videos, live shows that pause, or only receiving sound. If you are using a dial-up modem to connect to the Internet, you should always choose the lowest video link possible keeping in mind your connection speed is determined not only by your modem, but also your available bandwidth.

I Have Lost My User Name / Password
Please click the following link to have your user name and password resent to you. Just enter your registered email address in the field provided. http://www.EroticyMale.com/MemberServices/LostPassword/LostPassword.asp

I Cannot Access Account / Keep Returning to the Sign In Page
In 99% of the cases, it is a problem the cookie being set on your computer. Also, make sure that you are entering the site through a new web browser page, typing in EroticyMale.com's URL. Do not enter through any links you may have in your email or favorites. If you are sure you have logged in correctly and are still having problems accessing your 3 day trial please click the following link. This will automatically trouble shoot your browser - any alterations necessary will appear in red and provide you step by step instructions on making the adjustment(s). http://www.EroticyMale.com/MemberServices/ConfigurationTest.asp

How Do I Replace a Photo on My Profile
To replace a picture you have already placed on your profile all you need to do is simply upload a new picture in the place of the picture you would like to remove. You may need to refresh the page from the browser after your upload has completed to view the changes you've made.

How Do I Opt-Out of My Email Notification
To immediately remove yourself from all EroticyMale.com mailing lists, please click the following link and follow the instructions provided. This will remove your email address immediately from all email notifications and our mailing list. http://www.EroticyMale.com/MemberServices/OptOut.asp

How Do I Remove My Profile From the EroticyMale.com Community?
Profiles that have not been upgraded will automatically "expire" and be removed from our system after a certain period of inactivity.

Are the pictures in the EroticyMale.com Rank Me section displayed in any particular order?
No. The pictures are randomly generated and are not displayed in any particular order whatsoever.

How do I get my picture in the EroticyMale.com Rank Me section?
The EroticyMale.com Rank Me section is reserved only for validated paying members of our website. Our validation system is a quality control measure that ensures the age, sex, height, weight and picture of a validated member’s profile. To become a validated member, simply send a copy of your driver’s license, state identification card, or other generally accepted I.D. to: 2655 Ulmerton Rd #306, Clearwater, FL 33762. Please also include your username to help expedite the process.

How can I tell if an account has been validated?
When viewing a member’s profile, simply look for the Green Checkmark next to the heading marked Validation Status. This icon indicates that the member’s profile has been validated by an EroticyMale.com staff member.

What are the benefits of becoming a validated member?
The most obvious benefit is of validation is that it proves that your physical characteristics have been verified by a member of our staff. This, in turn, lends credence to your profile and also allows you to be featured in our EroticyMale.com Rank Me Section.